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The Salesforce Certified Agentforce Specialist Exam, launched on March 3, 2025, offers a valuable opportunity for professionals to master Agentforce—an advanced AI tool designed to improve customer service and business efficiency. This certification suits individuals at any career stage, from those new to Salesforce credentials to experienced users aiming to enhance their skills. In a world where technology shapes success, understanding how to use AI effectively is a powerful advantage. This exam clearly demonstrates that ability, making it a worthwhile goal for anyone serious about their future in Salesforce.
Passing requires careful preparation, and Dumpsgenious provides a dependable solution with its top-notch Salesforce Certified Agentforce Specialist real exam questions found in the Salesforce Certified Agentforce Specialist Exam Dumps. These materials reflect the actual exam content, offering a direct route to success on the first try. When paired with practical experience, the Salesforce Certified Agentforce Specialist exam prep PDFs from Dumpsgenious ensure candidates are fully equipped. This article explains the certification’s value and the steps to achieve it—rely on Dumpsgenious to support your progress.
In today’s business environment, companies seek ways to work smarter, and this certification proves you can help them do that. According to Salesforce’s 2024 State of the Service Report, 78% of service leaders plan to adopt AI by 2026, with Agentforce playing a central role. By earning this credential, you show you can set up and manage an AI system that saves time and improves customer experiences. It’s a skill that sets you apart, opening doors for those starting out or looking to advance in Salesforce-related fields.
Salesforce has outlined the following details for this exam, based on information available
| Attribute | Details |
|---|---|
| Duration | 105 minutes |
| Questions | 60 multiple-choice or multiple-select |
| Passing Score | 73% (approximately 44 out of 60 correct) |
| Cost | Free until December 31, 2025; $200 afterward, with $100 per retake |
| Delivery | Online proctored or at Pearson VUE testing centers |
| Certification | Salesforce Certified Agentforce Specialist, valid for one year with annual maintenance |
This exam requires no prior certifications, though basic Salesforce knowledge is helpful. The free period until year-end encourages early participation.
The exam focuses on two main areas, as detailed in Salesforce’s updated exam guide:
| Skill Area | Percentage | Description |
|---|---|---|
| Agentforce Basics | 70% | Configuring and linking Agentforce to Salesforce systems |
| Prompt Engineering | 30% | Creating clear instructions for the AI to respond well |
Agentforce Basics covers how to install and adjust this tool to meet business needs, such as managing customer inquiries. Prompt Engineering teaches you to write short, precise directions—like asking the AI to sort tasks—ensuring it performs accurately. These skills are practical and ready to use in real work settings.
Preparation is key, and Dumpsgenious offers a strong tool with its dumps. These include real exam questions identical to those on the exam, helping you get comfortable with what’s ahead. They let you practice managing your time and pinpoint areas needing improvement, such as connecting Agentforce to data or writing prompts. Designed for this newest exam, they’re current and trustworthy. For instance, solving how to prioritize urgent requests became clear with the dumps’ focus on case rules. Many have succeeded using Dumpsgenious—it’s a proven way to prepare efficiently.
This certification leads to promising job opportunities, as shown by recent data from Glassdoor:
| ROLE | SALARY RANGE |
|---|---|
| AGENTFORCE SPECIALIST | $100,000 - $130,000 |
| SALESFORCE CONSULTANT | $95,000 - $125,000 |
| CUSTOMER SUCCESS LEAD | $90,000 - $115,000 |
These roles highlight the demand for professionals who can apply AI within Salesforce, offering a clear path to career growth and higher earnings.
This exam replaces the Salesforce Certified AI Associate, with notable changes:
| FEATURE | AI ASSOCIATE | AGENTFORCE SPECIALIST |
|---|---|---|
| START DATE | August 2023 | March 3, 2025 |
| END DATE | March 3, 2025 | Active in 2025 |
| QUESTIONS | 40 | 60 |
| TIME | 70 minutes | 105 minutes |
| PASS SCORE | 68% (~27/40) | 73% (~44/60) |
| FOCUS | General AI concepts | Agentforce-specific tasks |
The earlier version covered AI broadly, while this one targets Agentforce, offering deeper, more focused training.
The Salesforce Certified Agentforce Specialist Exam, introduced on March 3, 2025, is a strong opportunity to advance your career with AI skills in Salesforce. Hands-on practice lays the groundwork, but Dumpsgenious Salesforce Certified Agentforce Specialist Practice Dumps provide the accuracy to reach 73% on your first attempt. Available free until December 31, 2025—then $200—it’s a wise investment. Access these resources, gain Agentforce expertise, and establish yourself as a leader in modern business solutions. Your success starts here—take the step today.
Universal Containers would like to route a service agent conversation to a human agent queue. Which tool connects the service agent to the human agent queue for escalation?
A. Outbound Omni-Channel Flow
B. Screen Flow
C. Prompt Flo
Leadership needs to populate a dynamic form field with a summary or description created by a large language model (LLM) to facilitate more productive conversations with customers. Leadership also wants to keep a human in the loop to be considered in their AI strategy. Which prompt template type should the Agentforce Specialist recommend?
A. Field Generation
B. Sales Email
C. Record Summary
An Agentforce Service Agent, who has been successfully assisting customers with service requests in Salesforce, is now unable to help customers with issues related to a new product replacement process. The company recently implemented a custom Product Replacement object in Salesforce to track and manage these replacements. Which Agentforce Agent User change must be implemented to address this issue?
A. The permission set group assigned to the Agent User needs to grant access to the Product Replacement flow.
B. The permission set assigned to the Agent User needs Read access to the custom Product Replacement object.
C. The profile assigned to the Agentforce Agent User needs AI training permission to the custom Product Replacement object.
Based on the user utterance, 'Show me all the customers in New York', which standard Agent action will the planner service use?
A. Query Records
B. Fetch Records
C. Select Records
The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history.Why should the team use Agent as the solution?
A. To generate relevant content when engaging with each customer
B. To analyze past campaign performance
C. To send automated emails to all customers
What is the primary function of the planner service in the Agent system?
A. Generating record queries based on conversation history
B. Offering real-time language translation during conversations
C. Identifying copilot actions to respond to user utterances
Which business requirement presents a good use case for leveraging Einstein Prompt Builder?
A. Forecast future sales trends based on historical data.
B. Identify potential high-value leads for targeted marketing campaigns.
C. Send reply to a request for proposal via a personalized email.
Universal Containers has a new AI project. What should An Agentforce consider when adding a related list on the Account object to be used in the prompt template?
A. After selecting a related list from the Account, use the field picker to choose merge fields in Prompt Builder.
B. Prompt Builder must be used to assign the fields from the related list as a JSON format.
C. The fields for the related list are based on the default page layout of the Account for the current user.
An Agentforce at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time. UC wants to help prep the sales team for the calls by summarizing past purchases, interests in products shown by the Contact captured via Data Cloud, and a recap of past email and phone conversations for which there are transcripts. Which approach should theAgentforce Specialistrecommend to achieve this use case?
A. Use a prompt template grounded on CRH and Data Cloud data using standard foundation model.
B. Fine-Tune the standard foundational model due to the complexity of the data.
C. Deploy UC's own custom foundational model on this data first.
The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history. Why should the team use Einstein Copilot as the solution?
A. To generate relevant content when engaging with each customer
B. To analyze past campaign performance
C. To send automated emails to all customers
After creating a foundation model in Einstein Studio, which hyperparameter should An Agentforce use to adjust the balance between consistency and randomness of a response?
A. Presence Penally
B. Variability
C. Temperature
Universal Containers wants to use an external large language model (LLM) in Prompt Builder. What should An Agentforce recommend?
A. Use Apex to connect to an external LLM and ground the prompt.
B. Use BYO-LLM functionality in Einstein Studio.
C. Use Flow and External Services to bring data from an external LLM.
An Agentforce has created a copilot custom action using flow as the reference action type. However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting. What should the Agentforce Specialist do to identify the root cause of the problem?
A. In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs and outputs.
B. Copilot Builder within the Dynamic Panel, confirm selected action and observe the values in Input and Output sections.
C. In Copilot Builder, verify the utterance entered by the user and review session event logs for debug information.
Universal Containers needs its sales reps to be able to only execute prompt templates. What should the company use to achieve this requirement?
A. Prompt Execute Template permission set
B. Prompt Template User permission set
C. Prompt Template Manager permission set
Universal Containers has a custom Agent action calling a flow to retrieve the real-time status of an order from the order fulfillment system. For the given flow, what should the Agentforce Specialist consider about the running user's data access?
A. The flow must have the "with sharing" permission selected m the advanced settings for the permissions, field-level security, and sharing settings to be respected.
B. The custom action adheres to the permissions, held-level security, and sharing settings configured in the flow.
C. The Agent will always run flows in system mode so the running user's data access will not affect the data returned.
Large firms with customer support teams—like telecoms or online retailers—seek these skills to handle big workloads.
It quickly answers common questions, freeing staff for tougher issues, which boosts satisfaction.
Yes—small teams can use it to automate routine tasks and grow without extra hires.
Writing prompts that get the AI to respond correctly takes patience and practice.
It’s made for Salesforce, so it works best within that system, not standalone tools.
Not directly—you’ll focus on the tool, but you might guide others on how to use it.
If not set up right, it might give wrong answers—testing is crucial.
It cuts down repetitive work, letting teams focus on strategy and planning.
The Salesforce Service Cloud Consultant builds on this for broader service expertise.
It learns from data over time, getting better at predicting what customers need.
TESTED 28 October 2023